Contact us at Crusado Casino
A payout that has not arrived or a document that was not accepted is the usual reason you contact us at Crusado Casino, and both of our channels are open at any hour. Our chat connects you to a real agent, and our Help Centre holds written answers for routine questions. Our contacts are listed below exactly as we publish them.
Our channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | Payout status, bonus questions, login problems |
| E-mail support@crusado.com | 24/7 | Documents, disputes, self-exclusion, data protection |
| Help Centre | Always available | Written rules on deposits, withdrawals, verification |
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Getting a fast answer from us
- Have your account e-mail and transaction reference at hand.
- Describe one problem per message with the date and the amount.
- Attach a screenshot for technical issues.
- Ask us for an e-mail summary when the chat does not resolve the matter.
- Check our Help Centre first for limits and processing times.
When to write an e-mail
Documents, refund requests and self-exclusion belong in an e-mail, because you will want a written record later. A refund must be requested within 24 hours of the transaction, and we close your account within 24 hours of a self-exclusion request. A clear message contains your account e-mail, the transaction date and amount, the attached document and a single request.
Our Help Centre
We group our answers under Withdrawals, Deposits, My Account and Verification, General, Bonuses and Promotions, Technical, Casino and Sportsbook. If an agent states a rule that differs from the Help Centre or our general terms, ask for an e-mail confirmation before you act on it.
Frequently asked questions
Is the Crusado Casino chat open around the clock?
Yes, we staff the live chat 24 hours a day, every day, and we answer e-mail around the clock as well.
Which address handles e-mail?
We handle support, documents, self-exclusion and data protection requests at support@crusado.com.
How do I check a late payout?
We process requests within 3 business days, so you can raise an older request in the chat with its reference number.
Is there a phone number?
We publish no telephone number. Live chat and e-mail are our two channels, and the Help Centre holds the written rules.